MediationWise Document Library:

MediationWise Further Reading:

Book Reviews by Eve Pienaar

The Essential Guide to Workplace Mediation & Conflict Resolution - N Doherty & M Guyler
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The definitive guide to workplace mediation & managing conflict at work - C Lewis
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Recommended Reading

"Getting to Yes"
R. Fisher and W. Ury, Random House Publishing
The negotiation classic, from the founders of the Harvard Negotiation Project, a must for anyone who wants to move from win/loseto win/win negotiation.

"Mediation: Principles, Process, Practice"
L. Boulle and M. Nesic, Tottel Publishing
One of the best mediation textbooks, comprehensive and very well researched.

"International Mediation - The Art of Business Diplomacy"
E. Carroll and K. Mackie, Kluwer Law International
A very readable, highly perceptive insight into the dynamics of commercial negotiation by two of the most highly respected mediators in the UK.

"Mediation for Managers"
J. Crawley and K. Graham, Nicholas Brealey Publishing
A highly practical, step by step guide to introducing mediation skills at all levels of management in the workplace. Readable and user-friendly.