Workplace Mediation: How does it work?
The law relating to grievances has changed. Employers are under a duty to seek to resolve grievances informally, at an early stage, using mediation if appropriate. Unreasonable failure to use mediation can now result in the Employment Tribunal uplifting an award against an employer by 25%.
Employers may prefer to use independent mediators to manage grievances which otherwise threaten Tribunal proceedings. HR managers or internal mediators will not always be perceived as impartial. MediationWise offers an impartial, experienced and cost efficient means of outsourcing this role.
The mediation is a flexible process, combining joint and private meetings with the mediator to explore possible ways forward. The mediator helps the parties agree a constructive plan to improve communication and productivity while reducing friction and stress levels. As part of this process, the parties will agree what the mediator can bring back to the organisation.
